Frequently Asked Questions
Everything you need to know about our handcrafted wooden products.
What kind of wood do you use for your products?
We use premium, sustainably sourced hardwoods including Walnut, Maple, Cherry, and Bamboo. Each piece is selected for its unique grain pattern and durability.
Can I customize or engrave my order?
Yes, we offer custom laser engraving on most of our items. You can upload your design or text directly on the product page before adding it to your cart.
How long does shipping take?
Standard orders are processed within 2-3 business days. Custom engraved items may take 5-7 business days to craft. Shipping times vary by location but typically range from 3-10 days.
How do I care for my wooden accessories?
To maintain the wood's finish, avoid prolonged exposure to direct sunlight or moisture. Clean with a dry or slightly damp lint-free cloth. Do not use harsh chemical cleaners.
What is your return policy?
We offer a 14-day return window for non-customized items in their original condition. Please note that personalized or custom-engraved products are final sale unless there is a manufacturing defect.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.